PRIVACY STATEMENT
Rachelle Nicholetts Coaching Inc. and Rachelle Nicholetts (collectively referred to as we and us) recognizes the importance of client privacy, including the sensitivity of personal information we may have. We are committed to safeguarding the personal information we have or control concerning any individual.
Who We Are. Rachelle Nicholetts Coaching Inc. is operated by Rachelle Nicholetts in Calgary, Alberta, Canada.
Your Privacy Rights. We manage your personal information in compliance with Alberta’s Personal Information Protection Act and Canada’s Personal Information Protection and Electronics Documents Act, as applicable.
Why We Collect Personal Information and Use. We collect personal information for the purpose of serving your client requests, including to determine whether we can serve those needs. This could include but is not limited to: replying to you, to deliver what you’ve bought or signed up for, to send e-mails you’ve asked to receive, and to understand which pages are useful.
We follow reasonable and prudent business practices to collect, use, and disclose your personal information. We do not sell your information, and we do not share it for anyone else’s marketing.
The Personal Information We Collect. Personal Information is any information that identifies you. We collect your name and email address when you fill in a form or book a call, along with anything else you tell us in those forms, including how you heard about us. We also collect payment details, which is handled by our payment provider (we never see or store your card number). We also collect standard website statistics: pages viewed, roughly where the visit came from, device and browser, and how you arrived at the site.
In Alberta, business contact information such as your office address, job title, business phone number, email address, fax number or other related business contact information is not considered personal information.
Who Else Sees This Personal Information. We use service providers to run this business: Kajabi (site, forms, email and payments), Calendly (bookings), and Google Analytics (website statistics). These companies are based in the United States, so your information is stored and processed there and may be accessible under US Law.
How We Collect Personal Information. We collect information only by lawful and fair means. Where possible we collect your personal information directly from you.
Consent. If you initiate contact with us or volunteer to provide relevant personal information verbally or in writing, we may determine that you are consenting to the collection, use, and disclosure of your personal information as described in this Privacy Statement.
Cookies and Analytics. This site uses Google Analytics, which sets cookies to count visits and understand how the site is used. See how Google uses this information at google.com/policies/privacy/partners/. You can block or delete cookies in your browser and the site will still work.
Email. We’ll only email you if you’ve asked us to. Every email includes an unsubscribe link. Use it and we’ll stop within ten business days.
How Long We Keep Personal Information. We keep personal information for as long as we need it for the purposes above, then we delete it, and will delete sooner if you ask us to.
Protecting Your Personal Information. To protect your personal information, we will:
- Not collect, use, or disclose your personal information for any purpose other than those we identify to you or are reasonably evident;
- Only disclose your personal information to those persons who have a need to know your personal information;
- Keep your personal information only for as long as it is needed to fulfill the stated purpose or as required by law;
- Maintain your personal information in as accurate form as possible;
- Keep your personal information physically secure; and
- Maintain technological safeguards for your personal information.
Your Rights. Ask us what we hold about you, ask us to correct, or ask us to delete it. Email our privacy officer at [rachelle@rachellenicholetts.com] and we’ll respond within thirty days.
If you’re not satisfied with the response, please contact the Office of the Privacy Commissioner of Canada at priv.gc.ca, or the Alberta Office of the Information and Privacy Commissioner at oipc.ab.ca.
Who’s Responsible and Changes. We may review and change our Privacy Statement from time to time in order to update our privacy commitment to you in keeping with current privacy laws.
Questions about this policy, unsubscribing from our materials, or your information may be referred to our privacy officer Rachelle Nicholetts at: [rachelle@rachellenicholetts.com].
